Order processing

Order cancellations:

You have up to one hour after placing your order to cancel or make any changes to your order. You can do this directly from your order confirmation email (Att: Urgent Cancellation)

Processing/handling times:

We do our best to process and ship in house orders within 1-5 business days of cleared payment. Orders placed during especially busy times (sales and holidays) may take longer to leave our location. Please note we do not ship on weekends or major holidays because we take those times to be with our families and our post office is closed during those times. Expect to receive an email with your tracking information when your order is printed for fulfillment. Please allow 24-48 hours after you receive tracking information for it to be in active status.

Our refund and returns policy expire 30 days of receipt of accepting your package. If 30 days have passed, we will not be able to offer you a full refund/ return or exchange at this time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. See below for more details on how to contact us if there are any problems concerning a product or item purchased.

PRE-ORDERS:

Any pre-order that is purchased will stay in processing until the given shipment date, please save that date for your records. All pre-order details will be given in the product/item description prior to your purchase. Due to a single shipping cost, any additional products/items with your pre-order will be shipped along with your pre-order purchase.

STARTER KITS:

Processing time: 3-7 business days

MADE TO ORDER PRESS-ON NAILS:

Processing time: 3-7 business days

AFTERPAY ORDERS:

Processing time: 3-5 business days

Shipping and returns

Shipping:

USA Flat rates: $4.99 USPS First class 3-5 business days | $9.99 priority 1-3 business days (Insured up to $50).
CANADA International Flat rates: $24.99 ($33CAD) USPS First class 1-4+ weeks | $39.99 ($52CAD) USPS Priority 6-10 business days

Free shipping minimums will vary *please check our home page for the minimum qualifications.

Every package is carefully inspected and handled with care from our business location in Arizona. All packages come with a tracking number; Delivery times will also depend on your local post office’s manpower.

Please keep in mind that After 24-48 hours of receiving your package tracking, your order will be in the hands of the postal service.

Local USPS office hours:

Monday8:00am – 1:00pm, 1:30pm – 3:45pm Tuesday8:00am – 1:00pm, 1:30pm – 3:45pm Wednesday8:00am – 1:00pm, 1:30pm – 3:45pm Thursday8:00am – 1:00pm, 1:30pm – 3:45pm Friday8:00am – 1:00pm, 1:30pm – 3:45pm Saturday Closed Sunday Closed

We WILL NOT REFUND for packages that are late due to the postal service errors, so please keep an eye on your tracking and contact your post office if there are any problems with your delivery.

What to do if a package is missing? Please check and make sure your address on the order form is correct, sign into —> my account and see if your shipping tracking is updated. If it states that your package was delivered, please wait 24-48 hours for your package to show up. Most of the time your USPS will scan a package as delivered a day or two ahead of time. If there is still no package you will need to contact your local post office and ask for the GPS coordinates of where your package was delivered. A missing mail claim will need to be filed via USPS if you cannot find your package. USPS Priority Includes up to $50 of insurance with most shipments (some restrictions do apply.)

Returns:

Once you contact us to return your product, we will email you with instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note* Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please keep track of your tracking number, if there seems to be a problem contact the post office to check on it. We cannot keep track of your return for you.

If your return costs you more than $50 we recommend that you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item due to postal errors.

To complete your return:

Email Receipt such as proof of purchase example: order number/ full description on reason for return/refunds & Picture downloads of needed returns/refunds.

Exchanges

We only exchange/ replace items if they are defective or damaged. If you need to exchange a product/ item it for the same product/item, contact us (ATT: Exchange)

Additional Non-exchangeable items: Same as non-returnable items.

To complete your exchanged return

We will need an email Receipt of your proof of purchase example: order number/ full description on reason for return/exchange & Picture downloads of needed returns/exchange.

Refunds

Please do not send your package back until you contact us about your situation, we would like to be given the chance to make it right.

Why didn’t I receive a refund?

Although we have our 30-satisfaction guarantee, the guarantee does not include the following:

  • Any product/item purchased is for professional use and is improperly used as directed. If you use as directed, then you should not have any issues. However, please contact us if you have any concerns or need additional instructions.
  • Any item that is not in its original condition, if it is damaged or missing parts for any reason that are not due to how the product/ item(s) were sent in their original condition they were in when they left our office, if the product/item(s) are damaged or missing parts due to obvious postal handling please file your complaint with the USPS office.
  • Any product/item(s) that are returned after our 30-day policy (see order processing)
  • Any Sale items (sale products/items cannot be replaced or refunded)
  • Color Choices: If you are unhappy with a color choice, please know that colors that are seen on the website can slightly vary due to monitor colors, camera lighting etc. We try our best to catch the best coloring of our product/item(s) we want you to be careful in your color selections to be certain that the color(s) are exactly what you intend to purchase. If you have any questions regarding an order prior to purchasing please feel free to contact us, we are always happy to help you with your intended order.

Returns and refunds

Once your return is received and inspected, we will send you an email that notifies you that we have received your returned item. We will also notify you of the approval or rejection of your refund also discussed via contact.

If you your return is approved, then your refund will be processed, and your payment (minus return shipping) will automatically be applied to your original method of payment, within a certain number of days.

What do I do if there are any Late or missing refunds?

A. If you haven’t received a refund yet, first check your account for the exact amount refunded.

B. Then contact your credit card company, they may have certain days that it may take before your refund is officially posted.

C. Next contact your bank. There is often some processing time before a refund is posted.

D. If you’ve done all of this and you still have not received your refund yet, please contact us so we may be able to help look into it further.

Please feel free to Contact us for all questions related to Product/item description, or of any refunds or returns needed. We go by a case-to-case basis but please allow us to respond within 48 hours unless it is urgent then please contact our WhatsApp from our chat box.

Don’t hesitate to let us know what we can help you with anytime!

Thank you!

~Your support team @Say Morr Nails LLC

*Please note that we have the legal right to make changes in our shipping and returns policy at any time.

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